Frequently Asked Questions
home hosting plans FAQ ToS support about us contact us

General

Q. Will you place ads on my site?
A. We will NOT place ads on your site. If you are happy with your service, we would appreciate a recommendation.

Q. Do you allow sites to advertise for money on their web site?
A. Yes, we allow sites with commercial advertisements.  Please read our ToS (Terms of Service).

Q. What forms of payment do you accept?
A. We accept PayPal, company checks, personal checks, SCCA Region checks, and cash.

Q. Are your servers Unix or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. No, we do not allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included in the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.  Click for demo.

Q. Can I pay monthly?
A. No, you may not pay monthly. However, we will refund any unused portion of your yearly payment should you decide to seek hosting elsewhere.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup after payment has been received.

Q. Are there any hidden costs, or setup fees?
A. No.

Q. Do you offer telnet or shell access?
A. No due to security reasons we do not offer telnet or shell access.

Q. Can I password protect directories?
A. Yes you can password protect directories from Cpanel.


DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domain's name servers to?
A. Please read your welcome e-mail.  If you have lost your welcome email, you can email us requesting your DNS.


Control Panel

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. Do you have a manual for the control panel?
A. Click on "Documentation" at the bottom of the page in your cPanel.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management."  Inside domain management you will see a place to manage and add sub-domains.  See also FAQs on subdomains below.


FTP

Q. It's not letting me upload my files!  What's wrong?
A. Make sure you are uploading to the correct web directory, which is the public_html folder.

Q. Why doesn't my FTP password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.


Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to PERL?
A. The path to perl is /usr/bin/perl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail


E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click "Mail" then click "add/remove email accounts."

Q. What do I put for incoming and outgoing mail server settings?
A. Incoming and outgoing mail server settings are both: mail.yourdomain.com.  Many ISP's require you to use their outgoing SMTP setting.  Check with your ISP.

Q. Where do I go to check my email using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to Horde, Neomail or Squirrel Mail?
A. Login to the one you prefer to use.  After doing so, copy the entire url from your address bar.  Using the address you just copied, you will not need to login to your cpanel to get your mail.


CGI/ASP/PHP/MySql/JSP

Q. None of my CGI scripts are working on the server.  How do I get them to work?
A. Make sure that they are chmoded to 755.

Q. How do I create databases and manage them?
A. Login to your Cpanel and click MySQL Databases.  After your database is created you can manage it from phpmyadmin.  phpMyAdmin can be found at the very bottom of the MySQL page.


Billing

Q. How do I get the 30 day money back?
A. Simply email us with your username, password, and why you wish to cancel within thirty days, and we will process your refund in less than 24 hours.

Q. How do I make a payment?
A. Instructions for sending payments are in your welcome letter.  If you no longer have your welcome letter, email us for instructions.

Q. How do I cancel my account?
A. If you wish to close your account simply email us.  Include your username, password, and why you wish to cancel.  You must also include the statement "I give you permission to delete my website(s) and all remaining content."


Subdomains

Q. What is a subdomain?
A. A subdomain is comprised of characters that replace the "www" in a domain name.  forum.aol.com is a subdomain.  www.forum.aol.com is not a subdomain.

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a subdomain, Cpanel asks for the name you wish to use.  MAKE SURE the subdomain name you select is not the same as an existing folder.  If it is, the subdomain will not work.


Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that is attached to a specific folder in your main site.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your DNS hasn't yet proprograted to the server.  After you change the domain's DNS, you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields Cpanel asks for when creating an addon domain:
    1. "New Domain Name" - Enter domainname.com.  Do not use www in the name.
    2. "Username/directory/subdomain Name" - This is the folder Cpanel creates in your main account.
        MAKE SURE that the username you select is not the same as an existing folder.
    3. "Password" - Select a password.

Q. I added an addon domain.  Why did it say subdomain added?
A. Cpanel creates an addon domain the same way as a subdomain ... by creating a folder within your main site.  Just ignore this.

© 2015 NetMagick